Back to top

Resume

Ritesh Gupta

Director / Senior Director, Product Design | UX Strategy | Enterprise Platforms | Design Leadership

SUMMARY 

UX and design strategy leader with 15+ years of experience in product design and UX, including 5+ years leading design teams and large-scale initiatives across enterprise platforms, internal tools, and design systems. Extensive experience partnering with VP/SVP-level leaders to shape product strategy, simplify complex workflows, and deliver scalable user-centered solutions across global cross-functional organizations. Strong background in corporate engineering UX, design systems governance, stakeholder influence, usability testing, AI-powered product strategy, and transforming fragmented business systems into cohesive enterprise experiences. 

CORE STRENGTHS 

UX leadership; product design; product strategy; enterprise UX; internal tools; corporate engineering UX; design systems; design language; design process leadership; stakeholder management; executive communication; people management; team leadership; cross-functional collaboration; user research; usability testing; workflow simplification; business systems; platform design; resource planning; accessibility; WCAG 2.1 AA; AI/ML product experiences; data visualization; dashboard design. Tools: Figma, Jira, Confluence, Airtable, Power BI, Copilot, ChatGPT, Gemini, Claude, Google Analytics, SurveyMonkey. 

SELECTED IMPACT 

  • Led enterprise UX strategy for internal platforms, complex workflows, and business-critical tools across finance, support, workforce operations, and associate-facing products. 
  • Built and scaled design teams, including growing a Walmart design team from 0 to 12 designers and managing up to 15 direct reports across the U.S., India, and Canada. 
  • Influenced VP/SVP-level stakeholders on product direction, securing support and roadmap alignment for AI-powered employee experience, hyper-personalization strategy, and enterprise workflow transformation. 
  • Led design system strategy for enterprise products by extending Walmart’s design language for internal tools, defining reusable patterns, and creating token-compliant implementation practices that reduced rework by 40%, improved consistency by 63%, increased accessibility compliance by 70%, and reduced QA issues by 67%. 
  • Designed AI/ML-powered enterprise insight experiences that consolidated 40+ reports, replaced 30+ dashboards, reduced manual reporting effort by 68%, and reduced Excel dependency by 90% while creating a more trusted single source of truth. 
  • Delivered measurable enterprise outcomes through research-led redesign, AI/ML decision support, and workflow simplification, including increasing NPS from 30 to 84, reducing workflow complexity by 70%, and reducing decision-making time from 2 days to 1 hour. 

 

PROFESSIONAL EXPERIENCE 

Walmart | Bentonville, AR 

Senior Manager II, Design & Strategy | March 2021 – Present 

Leading UX strategy, people management, and design execution across enterprise platforms, internal tools, and complex business systems. 

  • Led UX strategy across multiple internal products and enterprise platforms, partnering with Product, Engineering, and senior leaders to align priorities, roadmaps, and design outcomes across complex cross-functional organizations. 
  • Built and scaled design teams, growing one Walmart team from 0 to 12 designers while setting priorities, allocating resources, and leading hiring, mentoring, and critique culture across distributed teams. 
  • Coached and developed designers across skill levels, strengthening storytelling, systems thinking, critique quality, and cross-functional leadership across distributed teams. 
  • Influenced VP/SVP-level stakeholders on product strategy, including developing and pitching a hyper-personalization vision for me@Campus that secured executive support, shaped roadmap direction, and opened additional AI-powered workstreams. 
  • Led design system strategy for enterprise and associate-facing products by defining reusable patterns, extending Walmart’s design language for internal tools, and creating token-compliant implementation practices that reduced rework by 40%, improved consistency by 63%, increased accessibility compliance by 70%, and reduced QA issues by 67%. 
  • Reframed fragmented workflows as connected ecosystems across support, workforce operations, and employee experience, helping teams simplify complexity, improve governance, and create more scalable enterprise UX. 
  • Led the redesign of Walmart’s internal support ecosystem, raising NPS from 30 to 84, improving task completion by 57%, reducing escalations by 89%, and improving support-team efficiency by 82%. 
  • Led UX for compliance-sensitive, business-critical workforce workflows, simplifying complexity by 70%, reducing time on task by 41%, and projecting 20M annual hours saved at full adoption while preserving governance, role-based visibility, and operational requirements. 
  • Led future-state product strategy for AI-powered employee and business experiences, including signal-driven personalization, machine-generated insights, anomaly detection, forecasting, and role-aware decision support. 
  • Collaborated with distributed teams across the U.S., India, and Canada in a complex, global cross-functional organization. 

 

UX Lead, ITC Infotech (Client- Walmart) | Mar 2020 – Feb 2021 

  • Led UX for enterprise analytics, merchandising, and operational platforms supporting Walmart teams in data-heavy business environments. 
  • Helped transform fragmented reporting and Excel-based analysis into AI/ML-powered decision-support experiences that enabled merchants, finance teams, and leadership to move from manual reporting to faster, more confident business decisions. 
  • Designed role-aware enterprise insight experiences with drill-down visibility from enterprise to store and item level, improving access to trends, anomalies, forecasts, and actionable business signals. 
  • Partnered with engineering, data teams, and business stakeholders to create a more trusted single source of truth, reduce reporting inconsistency, and improve decision-making speed across enterprise teams. 

 

Senior UX Designer, Sensiple (Client- Walmart) | Sep 2019 – Mar 2020 

  • Supported Walmart product teams through product and UX strategy, requirements shaping, and realistic prototyping for enterprise applications and platform workflows. 
  • Created realistic prototypes to accelerate stakeholder alignment, validate concepts quickly, and improve feasibility discussions before engineering execution. 

 

Earlier Experience 

Credo Brands Pvt. Ltd. — Design Lead | Oct 2015 – Aug 2018 
Numero Uno Clothing Ltd. — Creative Head | May 2010 – Sep 2015 
C.O.E.D Ltd. — Senior Product Manager | May 2007 – Apr 2010 
Alpine Apparels Pvt. Ltd. — Product Designer | Apr 2004 – Apr 2007 

 

EDUCATION 

Northwestern University, McCormick School of Engineering — Master of Product Design and Development Management 

Management Development Institute (MDI) — Master of Business Administration (MBA) 2018 -2019 

National Institute of Fashion Technology (NIFT) — Master of Design Management