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My Portfolio

I lead UX for enterprise platforms, internal tools, and design systems—helping teams simplify complex workflows, scale design quality, and align product, engineering, and business stakeholders around user-centered strategy. The case studies below highlight systems thinking, design leadership, and measurable impact across Walmart’s internal ecosystem.

What I Bring:

- Enterprise platforms & internal tools
- Design systems & scalable quality
- Workflow simplification at scale
- Executive alignment & cross-functional strategy
- Team leadership & design maturity
- AI-powered product vision

Featured Case Studies

Some work featured in this section is intentionally blurred, partially shown, or represented through limited visuals due to confidential information and NDA requirements. If you’d like access to password-protected case studies, please contact me at riteshguptaus24@gmail.com or use the Contact Me form on this website.

Reimagining Walmart's Internal App Through Hyper-Personalization (Case Study)

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I led a cross-functional strategy effort to transform Walmart’s associate platform into a more intelligent, anticipatory experience. By creating a signal-driven personalization vision and aligning product, engineering, HR, and learning teams, I helped define an AI-powered roadmap for future employee experience.

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Building Scalable Design Systems for Enterprise Products (Case Study)

I led design system strategy across Walmart’s enterprise and associate-facing products, contributing reusable components, creating a subsystem for internal tools, and helping build a token-compliant tool that aligned design and engineering around shared standards. The work reduced rework by 40%, improved consistency by 63%, increased accessibility compliance by 70%, and cut QA issues by 67%.

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Transforming IT Support for Walmart Associates (Case Study)

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I led a research-driven redesign of Walmart’s internal support ecosystem for devices, apps, licenses, and issue resolution—an experience previously fragmented across MyTech, ServiceNow, TechSpot, and other disconnected workflows. By improving intake, routing, visibility, self-service, and proactive support, the redesign increased NPS from 30 to 84, improved task completion by 57%, and reduced escalations by 89%.

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Global Time & Attendance (Case Study)

I led a workforce transformation across Walmart’s time and attendance ecosystem, simplifying fragmented, compliance-heavy workflows across the U.S. and Canada. By reimagining clock-in/out, attendance correction, approvals, and role-based visibility, we reduced workflow complexity by 70%, cut time on task by 41%, and projected 20 million hours in annual savings at full adoption.

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Hero image showing a modern enterprise workforce experience with mobile screens for clock-in, attendance correction, time-off requests, scheduling, approvals, and role-based visibility across associate and manager workflows.

Turning AI/ML Insights into Better Business Decisions (Case Study)

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I led UX for IR Portal, an AI/ML-powered enterprise insights platform that replaced fragmented reports, manual Excel workflows, and inconsistent metrics with a single source of truth for merchants, finance teams, and leadership. By introducing role-based views, machine-generated insights, intuitive drill-downs, and more actionable decision flows, the platform consolidated 40+ reports, replaced 30+ dashboards, reduced manual reporting effort by 68%, cut decision-making time from 2 days to 1 hour, and reduced Excel dependency by 90%

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Leading Design Teams

Built and scaled design teams across Walmart’s internal product ecosystem, growing one team from 0 to 12 designers and managing up to 15 direct reports across the U.S., India, and Canada. I’ve led hiring, coaching, resource planning, and design quality efforts while creating stronger team structure, critique culture, and cross-functional trust in complex enterprise environments.

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Selected Additional Work (before 2024)

These projects highlight earlier product and interaction design work across mobile apps, mini-apps, dashboards, and internal tools. While more tactical in scope than the case studies above, they reflect a broader range of execution across product surfaces and problem spaces.
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Mobile Mini-Apps

Financial Wellbeing App
Report an Absence Mini-App
Report an Absence Mini-App
Support Pay Mini-app

Desktop Apps

Performance & Rewards App
H&W budgeting App
Daily Sales Tracker App

Unlock the Details: Click the link on the right to discover more and dive deeper into each project.

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Earlier Work (before 2018)

This section includes selected earlier work from websites, product experiences, and digital design engagements completed before my current focus on large-scale enterprise and internal platform design

 

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The Shri ram Universal School webpage
Vintage blue.com webpage
Trendzdrive.com webpage
indian emotions webpage
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Design & Management Approach

While every product and team requires a different level of adaptation, the sections below provide a practical overview of how I approach UX design, team leadership, and delivery across complex product environments.

My UX Design Process

This section outlines how I approach research, workflow analysis, prototyping, testing, and iteration to create solutions grounded in user needs and business realities. It reflects the methods I use in day-to-day product work, along with examples from past projects.
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My UX Management Process

This section explains how I lead teams through hiring, mentoring, prioritization, critique, stakeholder alignment, and delivery. It reflects how I help teams create clarity, raise quality, and operate effectively in complex cross-functional environments.
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