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Resume

Ritesh Gupta

 riteshguptaus24@gmail.com

A human centric and accomplished UX manager with a history of success in mobile and web application design, user research, wireframing, road mapping, prioritization, prototyping, usability testing, ideation, and automation. Demonstrated skill in translating user insights into intuitive designs that drive business success. Leverages results-oriented mindset and analytical skills to prioritize projects and ensure efficient execution. As a visionary leader, fosters innovation and problem-solving within team, fostering a collaborative environment that thrives on cross-functional communication. Utilizes keen attention to detail and stakeholder management expertise to ensure high-quality deliverables and guarantee alignment across all levels. Experienced in building and leading successful teams and projects and coaching and developing staff. Proven aptitude for implementing strategies and solutions to drive efficiency, ensure quality, and achieve exceptional results.

User-Centric | Accessibility-Minded | Information Architecture (IA) Expert | Interaction Design (IxD) Savvy | Visual Design Acumen | Prototype Pro | Team Leadership | People Management | Talent Acquisition | Team Building & Leadership | C-Suite Communications | Dashboard Design | Fintech Experience

WALMART                                                                                                                                                                                                                            Sep 2019 to Current Senior Design Manager (current position)

Walmart Employee (Feb ‘21 – date) | ITC Infotech (Mar ‘20 – Feb ‘21) | Sensiple (Sep ‘19 – Feb ‘20)

  • Managed a team of seven UX / UI designers, aligning product vision, roadmaps, and resource allocation with business goals.
  • Set clear project priorities, ensured timely delivery, and mitigated risks.
  • Partnered with stakeholders across multiple stakeholders, including business, legal, compliance, product, and front- and back-end tech.
  • Fostered design excellence through design thinking and friendly critique sessions across multiple UX teams. Conducted regular feedback sessions, provided coaching and development opportunities, and evaluated performance against set goals.
  • Conducted user research, usability testing, gorilla testing, and A / B testing.
  • Assisted in creating journey maps, prototypes, and rough-, mid-, and high-fidelity wireframes to iterate on designs and gather user feedback.
  • Encouraged and maintained living design (LD) systems for consistent user experience. Ensured all products met accessibility standards.
  • Led design and launch of award-winning Financial Wellbeing (FWB) mini app, delivering significant cost savings through streamlined user experience. Increased user satisfaction with intuitive design integrating various financial services including One, Equifax, and 401(k). Earned the prestigious MADA Award for outstanding design and impact. Transformed associate experience with groundbreaking P&R app. Led UX design of mini app replacing Workday and empowering 2.1M Walmart associates. This intuitive platform, encompassing goal setting and self/manager evaluations, fostered a streamlined and engaging user experience. Extensive user testing ensured user satisfaction and fueled further iterations, contributing to the app’s success in achieving over $10M+ in annual cost savings.
  • Personalized goal creation with generative AI. Pioneered integration of generative AI for personalized goal creation within P&R app. This innovative feature empowered associates to set achievable goals with minimal input, significantly boosting user engagement and reducing reliance on external support. This user-centric design is projected to save associates an average of one hour per user, translating to at least 1M hours saved annually.
  • Elevated user experience for core hourly processes. Led UX design of a suite of mini-apps (Time & Attendance, Report Absence, Disaster Pay), streamlining critical processes for store and HO associates across mobile and desktop platforms. Saved the company $32M annually and significantly improved user satisfaction by reducing friction points in daily workflows.
  • Streamlined Time & Attendance management with intuitive design. Designed Time & Attendance (TOR) mini app with a focus on intuitive user experience for both associates and managers. This mobile and desktop app addressed the needs of diverse user personas, simplifying the clock-in / clock-out process and contributing to overall cost savings and improved user experience for the GTA app suite.
  • Streamlined FinTech workflows through user-centric design. Designed user experiences for eight fintech applications, including a time-saving app (SPP) that saved associates 26K hours. This focus on user-centricity streamlined processes and enhanced operational efficiency, leading to significant cost savings.
  • Empowered data-driven decision-making with UX. Designed 20 Power BI report dashboards with a focus on clear and intuitive data visualization, which empowered executives and leaders to gain real-time insights, make data-driven decisions, and identify root causes of issues. This design work potentially contributed to success of first-of-its-kind ML / AI-powered IR Portal and Report by facilitating informed decision-making.

CREDO BRANDS PVT. LTD                                                                                                                                                                                                Oct ‘15 to Aug ’18 Design Lead

  • Conceptualized, directed, and designed internal-facing mobile and web application to streamline apparel design and development process. Reduced apparel sampling development time by 30% and employee overtime by 20%.
  • Improved interdepartmental collaboration and inventory management. Directed and designed user-centered applications for Merchandising, Marketing, Supply Chain, Sourcing, and HR, facilitating seamless communication across departments and enhancing forecasting and planning. This collaborative approach resulted in 15% reduction in inventory, demonstrating positive impact of UX design on business goals.

NUMERO UNO CLOTHING LTD                                                                                                                                                                                    May ‘10 to Sep 15 Creative Head

  • Conceptualized and designed user-centric shopping app that increased sales. Led UX design and launch of company’s online shopping app, focusing on user-friendly experience that drove 10% sales increase within first year.
  • Optimized inventory management through data-driven design. Developed and implemented user-centric inventory management system, which leveraged accurate fabric consumption data, resulting in 23% reduction in fabric purchases and 10% annual savings on overbuying in first year.
  • Streamlined sampling process and saved design resources. Designed sampling management system, utilizing historical data and efficient material consumption calculations. This user-friendly system reduced sampling time by 15%, saving estimated 300 designer hours per season.

C.O.E.D LTD.                                                        Senior Product Manager                                                                                                          May ‘07 to Apr ’10

ALPINE APPARELS PVT. LTD                           Product Designer                                                                                                                   Apr ‘04 to Apr ’07

EDUCATION

NORTHWESTERN UNIVERSITY, Chicago, Illinois

MS, Product Design & Development Management

MANAGEMENT DEVELOPMENT INSTITUTE, Gurgaon, India

MBA

NATIONAL INSTITUTE OF FASHION TECHNOLOGY, Delhi, India

PG Diploma, Design

 

CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

NIELSEN NORMAN GROUP, UX Management, 2023

GREAT LEARNING, Block Chain Basics, 2022

UDEMY, Learn Everything about Metaverse, 2022

LINKEDIN LEARNING, Prompt Engineering for Gen AI, Generative AI skills for Creative Content, Gen AI for Product Managers, Designing with Golden Ratio, Journey Mapping, AI in Fintech, UX for Voice, Power BI Essentials, 2019-2024

AWARD

WALMART, Making a Difference Award (MADA), 2023

VOLUNTEER EXPERIENCE

BENTON COUNTY SCHOOL DISTRICT, Bentonville, Arkansas, parent volunteer, 2023

NGO FOR BLIND, Delhi, India (Service to the blind), food distribution volunteer, 2014-2018

RAISING CARE, Delhi, India (underserved youth), math tutor, 2006-2010